The issues began shortly after 6.30am, although it isn’t yet clear what is causing them or when they will be resolved.
Google services including Gmail, Drive and Docs are experiencing serious issues, as the company has acknowledged on its status dashboard.
The issues appear to have begun shortly after 6.30am, but it isn’t clear what it causing them or when they will be resolved.
The issues for Gmail users include the service crashing when some attempt to compose a new email, while others are finding themselves unable to upload files either as attachments to emails or to Google Drive.
In a statement on its dashboard, Google said: “Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change”
Google provided a summary of the problems its services were experiencing:
- Gmail sending issuesMeet recording issuesCreating files issues in DriveCSV user upload issues in Admin ConsolePosting message issues in Google Chat
The company’s customer service representatives are responding to users’ complaints on Twitter, particularly about the disruption to Gmail.
Hi there. Thanks for reporting. We are aware of a service disruption at the moment. Keep an eye out for the latest updates here: https://t.co/q8q9ZvenMk.
— Gmail (@gmail) August 20, 2020
According to Google, its G Suite products – used by businesses as well as individuals – have more than two billion users.